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How to say “NO” in the Right Way

Description

The aim of this module is to provide the learner with the skills to effectively decline requests in various contexts whether with customers, managers, or colleagues using appropriate techniques and strategies. The goal is to respectfully communicate refusals without causing offense or seeming abrupt.

This module will cover:
  • Understanding the art of politely declining requests and establishing boundaries.
  • Developing assertiveness in refusal while maintaining approachability.
  • Adopting varied approaches to saying no, tailored to specific situations.
On completion of this module, learners will be able to:
  • Describe the drawbacks linked to consistently agreeing and constantly saying yes.
  • Understand the key components of saying no the right way.
  • Differentiate and employ diverse strategies for saying no.

Module Structure:

LEARNING OBJECTIVES
Aims and Learning Outcomes

TOPIC 1: POLITELY DECLINE REQUESTS AND SET BOUNDARIES
The Art of Saying No
Being Assertive in Saying No
Remaining Resolute
Summary
Knowledge Check

TOPIC 2: HOW TO SAY NO
Learning How to Say No
Different Approaches to Implement
Summary
Knowledge Check

END OF LEARNING MODULE
End of Learning Module Summary

The learning module plus the assessment module will take approximately 60 minutes to complete.

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