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Keeping in Touch

£25.00 (exc. VAT)

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Category
Description

The aim of this module is to provide the learner with an understanding of effective customer engagement, and the strategies necessary to cultivate a loyal customer base via consistent and impactful communication.

This module will cover:
  • Understanding what we mean by “keeping in touch”.
  • Identifying how to foster long-term relationships with customers and maximise the value of regular interactions.
  • Exploring a variety of strategic approaches to stay in touch effectively.
On completion of this module, learners will be able to:
  • Describe the importance of maintaining regular communication with clients.
  • Explain the different strategies that can be used to keep in touch.
  • Identify the step-by-step process for establishing and maintaining effective communication channels.

Module Structure:

LEARNING OBJECTIVES
Aims and Learning Outcomes

TOPIC 1 AN INTRODUCTION TO KEEPING IN TOUCH
Keeping in Touch
The Chain of Contact
Summary
Knowledge Check

TOPIC 2 STRATEGIES
Building Relationships
Communication Strategies
Summary
Knowledge Check

TOPIC 3 METHODS OF KEEPING IN TOUCH
Methods of Keeping in Touch
Summary
Knowledge Check

END OF LEARNING MODULE
End of Learning Module Summary

The learning module plus the assessment module will take approximately 60 minutes to complete.

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