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Conflict Management

Description

The aim of this module is to provide the learner with a broad understanding of conflict management, including its underlying causes and practical approaches for mitigating or resolving conflicts in the workplace.

This module will cover:
  • Clarifying the concept of Conflict Management.
  • Introducing the concept of conflict risk assessment.
  • Outlining the steps involved in preventing and effectively addressing conflicts.
On completion of this module, learners will be able to:
  • Define the concept of conflict management.
  • Differentiate between various types of conflicts.
  • Describe the essential components of a risk assessment.
  • Demonstrate how to address workplace conflicts proactively and effectively.

Module Structure:

LEARNING OBJECTIVES
Aims and Learning Outcomes
Introduction

TOPIC 1: CONFLICT MANAGEMENT EXPLAINED
Conflict Management Explained
Conflict Management Models
Types of Conflict
Summary
Knowledge Check

TOPIC 2: CONFLICT RISK ASSESSMENT
Conflict Risk Assessment
Identify Types of Conflict
Understand Conflict Resolution
Reducing Unnecessary Conflict – A Preventative Approach
Reactive Processes
Conflict Management Tools
Causes of Conflict
Encouraging Communication
Summary
Knowledge Check

TOPIC 3: PREVENTION AND HANDLING CONFLICT
Prevention and Handling Conflict
Summary
Knowledge Check

END OF LEARNING MODULE
End of Learning Module Summary

The learning module plus the assessment module will take approximately 60 minutes to complete.

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