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Effective Communication

Description

The aim of this module is to provide the learner with a thorough appreciation of the significance of effective communication and its far-reaching implications across all levels.

This module will cover:
  • Gaining insight into the communication process.
  • Introducing both verbal and written communication techniques.
  • Mastering the steps to enhance communication effectiveness.
On completion of this module, learners will be able to:
  • Describe the significance of proficient communication.
  • Explain the distinctions between verbal and written communication.
  • Recognise and address barriers that hinder effective communication.

Module Structure:

LEARNING OBJECTIVES
Aims and Learning Outcomes
Introduction

TOPIC 1: THE COMMUNICATION PROCESS
The Communication Process
Active Listening
Non-Verbal Communication
Emotional Awareness
Questioning Skills
The 7Cs of Communication
Summary
Knowledge Check

TOPIC 2: VERBAL AND WRITTEN COMMUNICATION
Verbal and Written Communication
Verbal Communication
Advanced Techniques of Verbal Communication
Written Communication
Summary
Knowledge Check

TOPIC 3: EFFECTIVE COMMUNICATION
Effective Communication
Listening
The Recipient
Positivity
Summary
Knowledge Check

END OF LEARNING MODULE
End of Learning Module Summary

The learning module plus the assessment module will take approximately 60 minutes to complete.

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