- info@elearningplus.co.uk
Menu
£25.00 (exc. VAT)
Once your payment is confirmed, we will set you up in the system and email your login details.
The aim of this module is to provide the learner with extensive knowledge and practical skills to craft impactful strategies that foster customer loyalty. By delving into fundamental principles and proven techniques, participants will explore how to drive customer retention, satisfaction, and advocacy.
Module Structure:
LEARNING OBJECTIVES
Aims and Learning Outcomes
TOPIC 1: UNDERSTANDING CUSTOMER LOYALTY
Importance and Benefits of Customer Loyalty
Key Principles and Components of Customer Loyalty
Differentiating Customer Satisfaction and Customer Loyalty
Exploring the Impact of Customer Loyalty on Business Growth
Summary
Knowledge Check
TOPIC 2: CREATING EXCEPTIONAL CUSTOMER EXPERIENCES
Understanding the Value of Customer Experience
Exceeding Customer Expectations
Personalisation and Customisation
Enhance Customer Interactions
Summary
Knowledge Check
TOPIC 3: IMPLEMENTING LOYALTY PROGRAMMES
Loyalty Programmes and Their Significance
Designing Effective Loyalty Programmes
The Right Rewards and Incentives
Measuring and Evaluating
Summary
Knowledge Check
TOPIC 4: PROBLEM RESOLUTION AND SERVICE RECOVERY
Resolving Customer Issues
Summary
END OF LEARNING MODULE
End of Learning Module Summary
© 2022 eLearning Plus – a division of iDigital Marketing Ltd. All Rights Reserved. Elliot House, 151 Deansgate, Manchester M3 3WD
Company No: 07863287 – Registered Office: Ground Floor, 30 Victoria Avenue, Harrogate, HG1 5PR, UK – VAT No: 129261908
