The Customer Service Learning Pathway

£300.00 (exc VAT)

Do your team members understand what you mean when you talk about great Customer Service?


The Customer Service Learning Collections will help key team members to deliver appropriate service when interacting with customers and colleagues whether on the phone, face to face or via written communications.


  1. Telephone Etiquette
  2. Complaint Handling
  3. Customer Service Success
  4. Customer Loyalty
  5. Vulnerable Customers
  6. How to say “NO” in the right way
  7. Assertive vs Aggressive
  8. Develop a Simple Process for Escalation
  9. Dealing with Angry People
  10. Supporting your Front Line Employees