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The Customer Service Learning Collection

£200.00 (exc. VAT)

Do your team members understand what you mean when you talk about great Customer Service? Once your payment is confirmed, we will set you up in the system and email your login details.

Please note: This price is for one individual learner to have access to the full collection.

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Description

The Customer Service Learning Collection aims to enable key team members to deliver exceptional service throughout various workplace interactions.

Ensuring professionalism when interacting with both customers and colleagues, whether by phone calls, face to face engagements or written communication, is paramount for the success of the organisation.

Courses:

  1. Telephone Etiquette
  2. Complaint Handling
  3. Customer Service Success
  4. Building Customer Loyalty
  5. Vulnerable Customers
  6. How to say “NO” in the right way
  7. Assertive vs Aggressive
  8. Develop a Simple Process for Escalation
  9. Dealing with Angry People
  10. Supporting your Front Line Employees

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